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DMRC Syllabus for Customer Relations Assistant 2019 pdf download exam pattern


DMRC Syllabus 2019 Delhi Metro CRA Exam Pattern PDF – DMRC Customer Relations Assistant CRA and Question Paper Pattern PDF

DMRC Customer Relations Assistant Syllabus 2019


Exam Conduct by :- Delhi Metro Rail Corporation  (DMRC)

Name of Post :– Customer Relations Assistant (CRA)

Duty Hours :- The duty hours of Customer Relations Assistant (CRA) may depend on the ridership/footfall of the stations/CCC and may range from 8 to 12 hours daily.

Written Test:- The written test will consist of two papers (Paper-I and Paper-II, to be held on the same day in the same centre).

DMRC CRA Paper-I Syllabus 2019

  • Paper-I  will consist of multiple-choice objective type questions .
  • There will be a total of 120 questions
  • each carrying equal marks
  • There will be negative marking. For every wrong answer 1/3 marks will be deducted.
  • The Paper-I shall be of 1.5 hours duration.

DMRC CRA Syllabus is divided into 5 parts they are:-

  • bilingual (Hindi/English)
  • General Awareness
  • Logical Ability
  • Quantitative Aptitude
  • knowledge of the discipline/trade.
S. No Sections Subjects Name Total No of Question Max. Marks Duration
1 Section A General English 30 30  



One and Half Hour

2 Section B General Awareness 30 30
3 Section C Quantities Aptitude 30 30
4 Section D Logical Ability 30 30
Total   120 120

DMRC CRA Paper -II Syllabus 2019

Paper-II  will consist of objective type questions on :-  General English to judge the knowledge of English language.

  • There will be a total of 60 questions
  • each carrying equal marks.
  • There will be negative marking. For every wrong answer 1/3 marks will be deducted.
  • The Paper-II shall be of 45 minutes’ duration.

Candidates who qualify separately in Paper-I & Paper-II and rank high on the merit list within the zone of consideration in (Both Paper-I & Paper-II separately) as decided by DMRC shall be called, based on the Written Test (both Paper-I & Paper-II together), for Personal Interview/GD/Psycho test/Medical Examination, at Delhi/NCR. Written Test can be conducted either through online or through offline (OMR) mode.

DMRC Customer Relations Assistant Selection Procedure 2019

Selection process:- Customer Relations Assistant (post code-NE02), the selection methodology will comprise four-stage process –

  • Written Test (two papers),
  • Psycho Test (qualifying)
  • Personal Interview followed
  • Medical examination

Candidates must remain in constant touch with DMRC’s website www.delhimetrorail.com for information regarding dates of written test, result of written test, schedule of Interview/GD/Psycho Test, standards of Vision for Medical test etc. The eligible candidates, whose applications are available on the Master list may download the admit card through DMRC’s website www.delhimetrorail.com only, as per schedule & instructions notified on DMRC’s website in advance.

Filed in: Railway Exam Syllabus, Syllabus

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